Terms of Service

You must provide accurate, current, and complete information during registration, and keep your account information up to date.

You are responsible for safeguarding your password and for all activity that occurs under your account. You must notify us immediately at support@digidocs.app if you suspect any unauthorized access.

Individual user accounts are intended for use by a single person. Sharing credentials is a violation of these Terms and of security best practices; we may suspend shared accounts without notice.

When you register a company, the registering user becomes the Company Admin and has sole authority over billing, company-wide templates, modules, branches, and the assignment of other roles (Admin, Supervisor, Mechanic, Operator). The Company Admin role can be transferred through account settings; we are not responsible for disputes over the Company Admin role.

New companies receive a 14-day free trial of the Professional plan. No credit card is required to start the trial. At the end of the trial, the account reverts to a limited state unless a paid subscription is purchased.

Paid subscriptions are billed monthly or annually depending on the plan you select. Current plans and prices are published at digidocs.app. All prices are stated in U.S. Dollars.

Subscriptions renew automatically at the end of each billing period at the then-current rate unless canceled before the renewal date. You authorize us and our payment processor to charge your payment method on each renewal.

Payments are processed by Stripe, Inc. By providing payment information, you authorize Stripe to charge your payment method. Stripe's terms and privacy policy apply to the handling of payment data. You are responsible for maintaining a valid payment method on file.

We may change prices for subscription plans. For existing customers, we will provide at least 30 days' notice of any price increase before it takes effect at your next renewal. Your continued use of the Service after a price change constitutes acceptance of the new price.

You may cancel your subscription at any time through your account settings or by contacting support@digidocs.app. Cancellation takes effect at the end of the current billing period; you retain access through that date.

Subscription fees are non-refundable except where required by law. We do not provide refunds for unused time within a billing period, partial months, mid-period account closures, or downgrades. Annual plan fees are non-refundable once charged.

If a payment fails, we will attempt to retry over several days. If we cannot successfully charge your payment method, your account may be downgraded, restricted, or suspended until payment is received. You remain responsible for all unpaid amounts, plus reasonable costs of collection and any applicable late fees.

Fees are exclusive of any taxes, duties, or similar governmental assessments. You are responsible for all such taxes, excluding taxes based on our net income.

You retain all right, title, and interest in and to the data, records, photos, digital signatures, inspection responses, deficiency notes, and other content that you or your users create or upload (collectively, “Customer Content”). We do not claim ownership of Customer Content.

You grant DigiDocs Technologies LLC a limited, non-exclusive, worldwide, royalty-free license to host, store, copy, transmit, display, and process Customer Content solely for the purpose of providing, maintaining, improving, and supporting the Service and otherwise fulfilling our obligations to you under these Terms.

You are solely responsible for Customer Content and for ensuring you have all necessary rights, permissions, and consents to upload, store, and process it through the Service. You represent that your Customer Content does not violate any third-party rights (including intellectual property, privacy, or publicity rights) and complies with all applicable laws.

You may export Customer Content through the export tools in the Admin dashboard (CSV and PDF formats). Upon reasonable request, we will provide assistance with broader data export for up to 30 days after account termination.

Following termination of your account, we will delete Customer Content from active systems within 30 days, except where retention is required by law, litigation hold, or legitimate business records (e.g., audit logs, tax records). Backups may contain Customer Content for up to 90 days thereafter.

We may generate aggregated and de-identified data from Customer Content (“Aggregated Data”) that cannot reasonably be used to identify you or any individual. We may use Aggregated Data indefinitely for any lawful business purpose, including analytics, benchmarking, and service improvement.

The Service, including all software, designs, text, graphics, logos, the “DigiDocs” name and mark, trademarks, service marks, trade dress, and all other material not constituting Customer Content (collectively, the “DigiDocs IP”), is and will remain the exclusive property of DigiDocs Technologies LLC and our licensors. All rights not expressly granted to you are reserved.

Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Service for your internal business purposes during your subscription term.

If you provide us with suggestions, ideas, bug reports, or feedback about the Service (“Feedback”), we may use it without obligation to you. You grant us a perpetual, irrevocable, worldwide, royalty-free, sublicensable license to use, modify, and incorporate Feedback into the Service and any of our products or services.

If you believe content on the Service infringes your copyright, send a notice containing the information required by 17 U.S.C. § 512(c)(3) to support@digidocs.app. We will respond to properly-filed DMCA notices in accordance with applicable law, including removing or disabling access to allegedly infringing content and terminating accounts of repeat infringers.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, ACCURACY, RELIABILITY, OR CONTINUOUS AVAILABILITY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL SUCH WARRANTIES.

THE SERVICE IS A SOFTWARE TOOL TO HELP YOU MANAGE INSPECTION AND COMPLIANCE RECORDS. IT IS NOT A SUBSTITUTE FOR QUALIFIED PERSONNEL, PROFESSIONAL JUDGMENT, OR REGULATORY REVIEW. YOU ARE SOLELY RESPONSIBLE FOR:

• Ensuring that inspections are performed by qualified, competent personnel.
• Determining whether equipment is safe to operate or place in service.
• Complying with OSHA, FMCSA, DOT, state, local, and all other applicable safety, labor, environmental, transportation, and regulatory requirements.
• Maintaining required records in formats, detail, and durations required by applicable law, regardless of what the Service provides.
• Making operability determinations, red-tag decisions, out-of-service determinations, and return-to-service decisions for equipment.
• Verifying the accuracy of any data, template, regulation reference, or calculation produced by or contained in the Service before relying on it.

DIGIDOCS TECHNOLOGIES LLC DOES NOT CERTIFY EQUIPMENT, PERFORM INSPECTIONS, PROVIDE REGULATORY OR SAFETY ADVICE, GUARANTEE COMPLIANCE WITH ANY REGULATION, OR BEAR ANY RESPONSIBILITY FOR SAFETY OUTCOMES.

We do not guarantee that the Service will be uninterrupted, secure, error-free, or free from unauthorized access. We are not liable for failures of internet connectivity, cellular connectivity, device hardware, third-party services (including payment processors, email providers, and hosting providers), or force-majeure events.

We make no warranties regarding third-party services integrated with or accessible through the Service. Your use of those third-party services is governed by their terms.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL DIGIDOCS TECHNOLOGIES LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, OR LICENSORS BE LIABLE FOR ANY AMOUNT IN EXCESS OF THE GREATER OF (A) THE AMOUNTS YOU PAID TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS PRIOR TO THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL DIGIDOCS TECHNOLOGIES LLC BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, LOSS OF USE, LOSS OF GOODWILL, BUSINESS INTERRUPTION, OR COST OF SUBSTITUTE GOODS OR SERVICES, WHETHER ARISING UNDER CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL OR EQUITABLE THEORY, AND WHETHER OR NOT WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

WITHOUT LIMITING THE FOREGOING, DIGIDOCS TECHNOLOGIES LLC WILL NOT BE LIABLE FOR ANY CLAIMS, LOSSES, OR DAMAGES ARISING FROM OR RELATED TO:

• Equipment failure, breakdown, malfunction, or defect.
• Personal injury, illness, property damage, environmental harm, or death.
• Regulatory violations, citations, fines, or enforcement actions.
• Inspection errors, omissions, or inaccuracies, whether performed using the Service or not.
• Compliance gaps, missing records, or failure of audit readiness, regardless of cause.
• Any decision, action, or inaction made in reliance on the Service or on any data or calculation produced by it.

The limitations in this Section are a fundamental part of the bargain between the parties and reflect the allocation of risk given the fees paid for the Service. The limitations apply even if any limited remedy fails of its essential purpose.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of certain damages. In those jurisdictions, the exclusions and limitations in Sections 9 and 10 will apply to the maximum extent permitted by applicable law.

You may terminate your account at any time by following the cancellation process in your account settings or by contacting us at support@digidocs.app. Termination is effective at the end of the current billing period.

We may suspend or terminate your account, in whole or in part, immediately and without prior notice if:

• You breach these Terms.
• You fail to pay any amount when due.
• We are required to do so by law or regulation.
• Your use of the Service creates a security, legal, or operational risk for us or for other users.
• We decide to stop offering the Service generally.

Upon termination, your right to access the Service ceases immediately. We will retain Customer Content for 30 days after termination to allow for export, after which it will be deleted according to Section 6.5. Any provisions of these Terms that by their nature should survive termination will survive, including Sections 6.1 (Ownership), 7 (Intellectual Property), 9 (Disclaimers), 10 (Limitation of Liability), 11 (Indemnification), 15 (Governing Law), 16 (Dispute Resolution), and 20 (Entire Agreement).

Before filing any formal claim, you agree to contact us at support@digidocs.app to attempt to resolve the dispute informally. The parties will work together in good faith for 30 days before any formal proceedings.

Any dispute not resolved informally will be brought exclusively in the state or federal courts located in Texas, United States, and you consent to the personal jurisdiction and venue of those courts.

YOU AND DIGIDOCS TECHNOLOGIES LLC AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. THE PARTIES EXPRESSLY WAIVE THE RIGHT TO PARTICIPATE IN A CLASS ACTION.

Any claim arising out of or related to these Terms or the Service must be filed within one (1) year after the claim first arose. Claims filed after that period are permanently barred.

Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of its intellectual property, confidentiality, or proprietary rights.